Blukola Services

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Blukola Services — Terms and Conditions

Blukola Services — Terms and Conditions

TERMS OF SERVICE (Laundry & Dry Cleaning)

  • We require customers’ information such as telephone/mobile numbers, WhatsApp contact, and email addresses for communication purposes. Our preferred means of communication is WhatsApp (text only).
  • We respect our clients’ privacy and do not sell any identifiable information regarding our customers to any third party.
  • Items of extreme value must be declared at drop-off.
  • We shall handle all garments and other items accepted by us for processing with due care and attention, commensurate with that obtainable in the industry.

Express Service Surcharges:

  • 24 hours — 100%
  • 48 hours — 50%

Cleaning Disclaimer and Limitations:

  • Rates are subject to change without prior notice.
  • While utmost care is taken in processing garments, BLUKOLA will not be responsible for color fastness, invisible manufacturing defects, or shrinkage.
  • BLUKOLA does not guarantee complete removal of stains.
  • In case of garments with 2/3 pieces, we prefer you get the entire set processed (laundry/dry clean) together to avoid color differences.
  • We are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamanté, pearls, buckles, metals, etc., due to their inherent unsuitability for cleaning. All such items are cleaned at the Owner’s Risk.

Compensation and Refunds:

  • In the unfortunate event of loss or damage of any garment, a maximum compensation of 10 times the laundry/dry cleaning charge will be reimbursed in terms of free laundry vouchers. No cash demand will be entertained.
  • If one or more garments are returned unprocessed, the amount for such garments shall be refunded within 3–7 working days.
  • Once services have been availed, no refunds will be entertained.

Quality Issues and Rewash:

  • In case of unsatisfactory quality, the same garment shall be inspected by our team. The order tags must be intact and the garment unused.
  • After inspection, if our team can do a better cleaning, only then can the garment be taken for a free rewash.
  • Any discrepancy found before processing the garment will be communicated.

Garment Presentation and Check:

  • Request for clothes on hanger attracts a ₦400 extra charge. Alternatively, clients may provide hangers to avoid this charge.
  • Clients are requested to check and count their items at the point of pickup/delivery. All missing items must be addressed immediately. BLUKOLA will only be responsible for such claims while items are still within our premises.

Collection, Delivery, and Storage:

  • Delivery will be attempted on Collection + 4 working days after collecting garments, though delays may occur due to unforeseen circumstances. (Please note: we do not work on Sundays).
  • Free home pickup and delivery are available on orders of ₦100,000 and above only.
  • Orders are scheduled for delivery within 24 hours after payment confirmation.
  • Clients must collect garments within 30 days from the due date. After that period, delivery attempts will cease, and customers must collect from our store directly.
  • Storage charges apply after 30 days from the due date: 10% of the bill value per month, payable before collection.
  • After 90 days, BLUKOLA will not be responsible for uncollected garments and reserves the right to dispose of or donate them to recover dues, if any.

Pickup Authorization:

  • At drop-off, customers are advised to register or update the details of any authorized representative for pickup.
  • Representatives must present a soft copy of the invoice issued at drop-off.
  • If unavailable, the registered customer must authorize pickup via a phone call or email from their registered contact.
  • Garments will only be released once these conditions are fulfilled.

BLUKOLA seeks clients’ understanding in situations of Force Majeure.

TERMS AND CONDITIONS OF CLEANING SERVICES

Booking and Payment:

  • An 80% deposit and proof of payment are required to confirm booking. Balance is to be paid before our exit on the day of completion.
  • We will only keep a date open until the end of the day the invoice was sent; afterwards, it becomes available for others to book.
  • Payments must only be made via the website or through an official invoice with verified bank account details. We will never request payment into a personal account.

Client Responsibilities and Rescheduling:

  • Client is responsible for the supply of electrical power, stepping tools (where scaffolds are required), and water supply.
  • Client bears logistics costs if rescheduling is required due to unavailability of these.
  • All customers must put away valuable items before cleaning.
  • In the event of cancellation/rescheduling upon visit, logistics fees shall apply.
  • If cleaners are unable to gain entry 30 minutes after arrival, 17% of booking will be billed for late availability.
  • If ongoing renovation, construction, or other uninformed activity prevents commencement, the client must settle for the next available date and pay for the lost day. Cancellation fees also apply when cancellation originates from the client.

Scope and Extra Charges:

  • The scope of our services is cleaning; therefore, anything outside this scope (e.g. moving, removing, detaching, clearing, etc.) attracts extra charges.
  • If artisans are present at the location, any cleaned space stained afterwards will not be re-cleaned. Additional fees will apply for redo. We strongly advise that no artisan be onsite during cleaning.
  • Any service not listed on the invoice during deep post-construction cleaning will not be rendered.
  • Additional services such as carpet washing, floor polishing, exterior cleaning (windows), or laundry attract extra cost.

Project Completion and Complaints:

  • Clients must ensure a walk-through inspection on the day of completion. Complaints after 24 hours of project completion are invalid.
  • Prices are based on the valid price list on our website unless otherwise agreed.
  • If client-provided data (e.g. size or condition of premises) are inaccurate, the fee will be adjusted by mutual agreement.

SERVICE REDO PROTOCOL

  • Clients have the right to request a redo of any spots or spaces not cleaned to their satisfaction, provided notice is given within 24 hours of project completion.
  • BLUKOLA is obliged to promptly schedule a date and time for redress.

TAXES

  • The company’s fees are gross of applicable sales tax.
  • The approved tax rate for goods and services is 7.5% VAT, applied in accordance with current Nigerian financial laws.